Complaint Investigation Report

On 07/01/2021 LPA Basili conducted facility staff interviews between 9:45am - 2:30pm. 03/10/2023, LPA Urena interviewed the complainant from 12:46 p.m. to 1:50 p.m., and on 03/17/2023, LPA Urena interviewed facility staff from 2:15 p.m. to 2:30 pm.

On the allegation that ‘Staff is using resident’s medication’; it is the complainant’s concern that a staff member at the facility would go into the medication room and ask the med techs for medication, pharmacy samples and even medication that belonged to the residents. To investigate the allegation, LPA Urena interviewed the complainant. The interview revealed that the complainant had witnessed a staff member go into the med room to request pharmacy samples of medication, and sometimes would ask for medications for specific ailments. The complainant further stated that they had instructed the med techs, that no one, other than the med tech, was allowed to be in the med room, and to never give medications to anyone other than to the resident that the medication belonged to. LPA Basili interviewed three staff members, and asked if they had ever witnessed any staff, besides the med tech enter the medication room and access the medication of the residents?. Staff #1 (S1) stated, ‘They believe medication is distributed to residents when they eat’. S1 has never noticed anyone go into the medication room that did not have access. S1 also has never witnessed staff request medication from other staff . Staff #2(S2) stated, ‘They believe that only they, and the other med tech have access to the med room. S2 also stated that as long as they have worked there, they have never witnessed any staff in the medication room, and that they have not witnessed staff requesting other staff for any type of medication from the med room. Staff #3(S3) stated, ‘For as long as they have worked there, they have not witnessed any staff enter the medication room and attempt to access the medication cart’.

Although the allegation that ‘Staff is using resident’s medication’ may have happened, based on the information obtained through interviews, there is not sufficient evidence to support this allegation. Therefore, this allegation is deemed Unsubstantiated at this time.