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Complaint Investigation Report

Glen Park at Valley Village, Valley Village11/15/2022Licence 197603165

Census49
Date signed11/15/2022 04:13:38 PM
The inspector’s account

Regarding the allegation: Staff hit resident

It is alleged that staff hit Resident #1 (R1). R1 did not provide any details what staff hit them and confirmed in a conversation that staff have not hit R1. R1 reported that they lied and were mad when they made the allegation. Interviews with staff and residents further confirmed that they have not witnessed or seen anyone hit R1 or any other residents. Interviews with Residents did not reveal any concerns regarding staff hitting or staff treating them without dignity and respect. Staff indicated R1 can be ok on a good day. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff hit residents. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff pulled residents hair

It is alleged that staff pulled residents hair. Resident #1 (R1) did not provide any details what staff pulled their hair and confirmed in a conversation that staff have not pulled R1’s hair. R1 reported that they lied and were mad when they made the allegation. Interviews with staff and residents further confirmed that they have not witnessed or seen anyone’s hair pulled at the facility. Interviews with Residents did not reveal any concerns regarding staff pulling hair or staff treating them without dignity and respect. Staff indicated R1 can be ok on a good day. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff have pulled residents hair. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction