Complaint Investigation Report

Allegation: Facility staff member inappropriately handled resident's financial information.

On 2/28/2022, the Department received a complaint which alleged that the facility was requesting Resident #1’s (R1) financial information such as their ID and demanding they verify pin information for the bank. During the visit on 3/8/2022 LPA Urena interviewed Staff (S1) and R1. S1 confirmed that they had assisted residents with filling out financial forms upon admission and will assist with ATM PIN numbers if residents request assistance. S1 denied claims that they have demanded any financial information or personal banking information from R1 or any resident. During today’s visit, the LPA’s interviewed staff and residents in which it was communicated that residents have not been asked or demanded to provide financial information. An additional interview with R1 further confirmed that no one here at the facility has handled their financial information inappropriately and believes that their monthly rent is paid through social security income.

Based on the information obtained, there is insufficient evidence to support the claim, that facility staff member inappropriately handled resident’s financial information. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.