Senior Care Records.

Complaint Investigation Report

Glen Park at Valley Village, Valley Village04/06/2022Licence 197603165

Census36
Date signed04/06/2022 04:22:23 PM
The inspector’s account

Allegation: Staff is unlawfully evicting a resident while in care

Regarding the complaint, it was alleged that Resident #1 (R1) was not being allowed to return to the facility after hospitalization. During today’s visit, it was discovered that R1 is currently at the facility. Thus, the LPA’s interviewed staff and R1. Interviews and record review revealed that R1 was hospitalized 3/19/2022 due to shortness of breath. Staff revealed that when R1 was hospitalized, they believed that R1 required a higher level of care and believed that the facility could not meet R1’s needs. Staff interviews revealed that R1 has had ongoing medical issues that require additional staffing needs and the facility questioned whether they could meet the need at that time. Whereas interviews and record review noted that R1 was allegedly cleared for discharge on 3/25/2022, the staff considered whether they would be able to accept R1 back in the facility. Hence, this delayed R1’s return to this facility. However, after further discussion, R1 was discharged and returned to the facility on 3/31/2022. R1 indicated that there has been no further mention of relocation. Staff are continuing to assess if they can meet R1’s needs at this time.

Based on the information obtained, there is insufficient evidence to support the claim, that facility staff is unlawfully evicting a resident while in care. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued. Jessica Munoz was authorized to sign the report. Assistant Administrator Janyce Pink was notified of the report.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction