Complaint Investigation Report

197603165-9-15-2021-31-AS-NGID-C7CKCB-20210930074650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/24/2020 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20200124103238

Staff did not provide resident with his mail

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to gather more information related to the investigation of the allegations above. LPA conducted previous visits to investigate the allegations above and a finding of Unsubstantiated was rendered but after further review more information was needed to complete the investigation into the allegations above. LPA met with facility staff and explained the reason for this visit.

Regarding the allegations above it is alleged that staff have denied residents phone calls and was not providing residents with their mail. From approximately 9:45-10:15am, LPA conducted interviews with random residents regarding both of these allegations. During the visit LPA witnessed mail being placed in resident's mailboxes. Based on the information obtained through interviews and observation both allegations are still Unsubstantiated. No deficiencies cited. Exit Interview conducted.