Complaint Investigation Report

Regarding the allegations: Facility staff used profanity in the presence of residents, Staff engaged in a verbal altercation in the presences of residents, and staff did not treat residents with dignity and respect.

On 08/10/2024, the department received a complaint alleging staff used profanity in the presence of residents, staff engaged in verbal altercation with one another in the presences of residents, and staff did not treat residents with dignity and respect. A credible witness provided evidence of staff not providing a resident with dignity and respect by providing personal care in front of another resident.

During today’s staff interviews, it was revealed that two staff engaged in a verbal altercation in front of residents. Staff 1 (S1) does not work well with other staff which has made the facility feel unwelcome and antagonistic while S1 is working. In addition, a credible witness provided evidence of staff not providing privacy for a resident during personal care. Based on the interviews of staff and a credible witness, these allegations are deemed Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8 and California Health and Safety Code the following deficiencies were observed and cited during the visit (See 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.