Complaint Investigation Report

Regarding the allegation: Facility is unkempt. On 09/27/2023, the department received a complaint alleging that the facility’s overall cleanliness was lacking. On 08/29/2023, a credible witness observed and noted the following at the facility: dust build up and cobwebs around the facility, and the oven covered with grease. During today’s visit, the LPA observed staff cleaning clients’ rooms and the kitchen. The LPA observed the facility to be relatively clean and sanitary. Staff interviews revealed that staff are constantly cleaning and sanitizing the facility throughout their shift. A copy of staff house duties was provided to the LPA during the time of the visit. Based on the observation from a credible witness, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated .

Regarding the allegation: Facility did not have smoke detectors installed. On 09/27/2023, the department received a complaint alleging that the facility’s bedrooms did not have smoke detectors installed. On 08/29/2023, a credible witness observed and noted the following at the facility: client bedrooms did not have smoke detectors installed and appeared that the detectors were removed. On 08/29/2023, once staff were made aware of the missing smoke detectors, staff re-installed the smoke detectors. During today’s visit, the LPA observed smoke detectors inside all client bedrooms. Staff interviews revealed that a few months ago, a work order was placed to replace the smoke detectors and that maintenance took a while to replace them. Based on the observation from a credible witness, the preponderance of evidence standard has been met, therefore the above allegation is deemed Substantiated .

Per the California Code of Regulations, Title 22, Division 6, Chapter 8 and California Health and Safety Code the following deficiencies were observed and cited during the visit (See 9099-D).

Exit interview conducted. A copy of the report and appeal rights were provided.