Complaint Investigation Report

During today’s visit the LPA collected staff and resident rosters at 11:35 a.m., conducted a medication audit for (3) three out of (3) residents at 1:03 p.m., interviewed resident at 11:37 a.m., interviewed staff at 11:40 a.m., 12:10 p.m., 12:43 p.m. 2:25 p.m., 2:35 p.m. and 3:25 p.m.

Regarding the allegation: Staff speak loudly in their language while caring for residents

The complainant’s concern was that the staff constantly speak in their language and loudly while caring for the residents. Interview with the Administrator confirmed that it has been communicated to staff to ensure that communication is clear, and that when speaking amongst each other it is done so that everyone can understand what is being said, so there is no confusion among staff. The Administrator further denied that staff speak loudly in front of the residents in their language. Interviews with staff indicated that staff do speak in their language amongst each other however it always done away from the residents. Interviews with residents did not reveal any concerns as all residents are non-verbal. Based on the information provided, although the facility has had moments where staff may speak in their language, it is not an everyday occurrence and it does not happen with the residents present.. At this time there is insufficient evidence to support the claim that staff speak loudly in their language while caring for residents. This allegation is deemed Unsubstantiated at this time.

Regarding the allegation : Staff leave residents unattended while napping

The complainant’s concern was that Staff #1 (S1) and Staff #2 (S2) take naps when the other staff leave for the day during the afternoon shift. The complainant indicates that this leaves residents unattended which resulted in Resident #1 (R1) swallowing a gauze dressing. R1 is known to scratch around their G-Tube and chewing on their clothes. An interview with staff indicated that R1 wears a binder over their G-Tube preventing them from scratching off any tape or gauze protecting the area. Staff interviews denied allegations that staff leave residents unattended while napping. Interviews revealed that if staff take a nap it is done on their designated breaks in the designated break area or away from the facility. All breaks are communicated amongst staff to ensure that residents are not left unattended. At this time there is insufficient evidence to support the claim that staff speak loudly in their language while caring for residents. This allegation is deemed Unsubstantiated at this time.