Complaint Investigation Report

During the visit on 8/30/2023, LPA requested staff training and medical documents for Client 1 (C1) from the house manager. At the time of the visit there was on site training being conducted and the house manager was not able to locate the documents LPA was requesting. LPA never received the requested documents from the house manager.

During the visit today, 8/15/2024, LPAs requested the training documents from the staff LVN. The LVN recalled receiving some training for C1's new medical condition. The LVN also recalled there were respiratory therapists assigned to the facility daily. However, other staff did not recall receiving training regarding the new special medical needs of C1. In addition, the LVN was not able to locate documentation showing the training had occurred.

Due to lack of documentation to support staff received training for C1's new medical condition, the allegation Staff are not properly trained is deemed Substantiated at this time.

Per the California Code of Regulations (CCR), Title 22, the following deficiency was observed and cited: (Refer to LIC 9099-D). Exit interview conducted. A copy of the report was provided.