Complaint Investigation Report

197610183-3-3-2023-31-AS-RRAZ-CPWS24-20230314132851

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2023 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20230227163839

Facility staff are not providing resident with their records

Licensing Program Analyst (LPA) Tuesday Cabiness met with Executive Director (ED) Myla Belson and informed her the reason of the visit.

On March 01, 2023, LPA contacted the complainant pertaining to the allegation mentioned above. It was revealed to LPA, that the records requested were no longer needed, and to retract the complaint. During today's visit, LPA interviewed the ED, who reported, that the records being requested were from an attorney's office, and there protocols and procedures, that if any attorney office requests, must be handled by the facility's corporate legal team, and they would communicate to the party that is requesting the documents. ED informed LPA, that she received an email from the attorney's office, that the documents requested are no longer needed. Therefore, based on interviews and documentation, the allegation is Unsubstantiated at this time.