Complaint Investigation Report

Allegation: Staff do not assist residents with incontinence needs

Interviews with five (5) out of five (5) staff members revealed that all incontinent residents are being changed every 2 hours or as needed. During the interview LPAs observed all Memory Care Unit residents were appropriately dressed and well taken care of. LPAs did not smell any odor while interviews were taking place. Based on information obtained through interviews and LPAs observation this allegation is deemed Unsubstantiated.

Allegation: Staff are not following resident admission agreement

Although, the Reporting party made an identification, the person they identified was not a resident in a Memory Care Unit. Therefore, LPAs were not able to interview the resident nor had enough evidence to prove that the facility staff was not following the Admission Agreement. Based on information obtained through document review this allegation is deemed Unsubstantiated.

Allegation: Staff not trained before caring for residents

Interviews with five (5) out of five (5) staff members and three (3) out of three (3) MedTechs revealed that prior to an actual schedule being released the employees take forty (40) hours of online training and five (5) days of shadowing. Interviews also revealed that if the staff member is not ready to start work on their own, they can request for an additional training. Interview with the Regional Operations Specialist revealed that all staff members have to feel comfortable working independently. In addition, five (5) out of ten (10) residents, who were able to communicate, also informed LPAs that the facility staff members provide a good care and know what they are doing. Based on information obtained through interviews this allegation is deemed Unsubstantiated.

Allegation: Staff do not ensure resident is wearing hearing aide support

Although, the Reporting party made an identification, the person they identified was not a resident in a Memory Care Unit. Therefore, LPAs were not able to interview the resident nor had enough evidence to prove that the staff do not ensure resident is wearing hearing aid support. LPAs interviewed five (5) out of five (5) staff members, who denied this allegation stating that they do assist residents with their hearing aid. One (1) out of five (5) staff members stated: “When a resident refuses to wear a hearing aid in the morning, we try to approach them to wear it later in the day.” Based on information obtained through interviews this allegation is deemed Unsubstantiated. Continue on LIC9099-C