Complaint Investigation Report

----Staff did not assist in arranging for medical care appropriate to the conditions and needs of resident.

It was alleged that staff have not scheduled any doctor’s appointments for R1 to be seen. To investigate these allegations, on 11/16/21 at 2:00pm, LPA spoke with staff and residents. In addition, at 3:00pm LPA requested and reviewed R1’s facility files and other relevant documents. Facility reported that R1 had a doctor’s appointment scheduled for 10/19/2021 at 10:00am, documents show that transportation arrangements were made, but R1 refused to provide the doctor’s address and phone number. The pain management doctor that R1 was attempting to see was not the Primary Care Physician and unknown to the facility. An incident report that was filed prior to the complaint is consistent with what was reported during the investigation.

Based on information from interviews and records, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards were noted during the visit.

Exit interview was conducted and a copy of the report was issued.