Complaint Investigation Report

Allegation # 2: Facility staff did not prevent residents from engaging in verbal altercations. On 10/22/2021 from 10am to 145pm, LPA received facility documents and interviewed residents and facility staff. Information obtained revealed, that client #1 (C1) alleges client # 2 (C2) verbally abuses C1. Interviews conducted revealed there were no witnesses to the alleged verbal abuse, and C1 never reported incidents to staff. Although it was confirmed from facility staff there was tension and issues between C1 and C2, there was no observations by staff of verbal abuse. During today's visit, from 230pm to 345pm, it was reported to LPA(s) that both clients are no longer residing at the facility, therefore, LPAs were not able to interview them regarding the allegation. LPA attempted several times to reach the complainant, but was unsuccessful. Therefore, based on interviews and documentation, the allegation is deemed UNSUBSTANTIATED at this time.

Allegation # 3: Facility staff did not safeguard resident's personal property . On 10/22/2021 from 10am to 145pm, LPA received facility documents and interviewed facility staff. According to the information obtained during that visit, C1 left the facility in October 2021, and did not return until December 2021. When C1 returned to the facility, C1 packed up all personal belongings and relocated to another facility in Los Angeles. During today's visit, from 230pm to 345pm, it was reported to LPA(s) that C1 no longer resides at the facility and has not been back since December 2021. LPA attempted several times to reach the complainant, but was unsuccessful. Therefore, based on interviews, the allegation is UNSUBSTANTIATED a t this time.