Complaint Investigation Report

Therefore, due to the information missing in the eviction notice, and not properly notifying the responsible party, the allegation is “ Unlawful eviction” is Substantiated .

Allegation # 2: Failure to Safeguard Resident's Belongings : It was reported that facility staff did not safeguard client’s (C1)’s belongings and personal property. LPA conducted interviews, reviewed facility and client file documents, C1’s eviction notice, emails to C1’s responsible party, as well as a reviewed a video, on 03/11/2022, 03/14/2022, 03/15/2022, from various times of the day. On 02/11/2022, C1 was issued a (30) day eviction notice. The eviction notice was set to expire on 03/11/2022, in which on that day, C1 was preparing to move out. Interviews and video revealed, C1’s personal belongings were gathered and placed in trash bags. LPA observed C1’s personal property satiated with liquid from ‘Cup O’Noodles’. LPA also observed other personal items to be soaked. It was reported to LPA that staff did not allow C1 to remove C1’s personal property, and staff did not take appropriate measures to ensure that R1's personal belongings were gathered properly and transferred to trash bags. Facility also did not properly inventory all C1’s belongings during C1’s residency at the facility. Therefore, based on the video and interviews, the allegation “ Failure to Safeguard Resident’s Belongings” is Substantiated .