Complaint Investigation Report

Regarding the allegation that Staff are not ensuring the facility is kept clean, it was alleged that facility is dirty (crumbs, stains, bed pads disposed of in trash in front of activity room). LPA's observation during visit revealed that the facility is generally clean all over. LPA observed that the housekeeper was cleaning a room during physical plant tour and other residents are cleaning their own room. LPA's interview with the Administrator revealed that the housekeeper cleans the common areas everyday including emptying the trash in the common areas but there are times that the housekeeper comes in from 9:00 AM to 5:00 aside from the housekeeper's usual schedule at 7:30 AM to 3:30 PM. Further, when the housekeeper is off or absent, the regular staff clean the common areas.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.