Complaint Investigation Report

LPA's interview with five (5) residents or more than 10% of current census revealed that five (5) out of five (5) residents interviewed were provided with towels and toiletries everyday by the staff and if they need more, they always ask the office and they are provided with toiletries including but not limited to soap, shampoo & deodorant.

Regarding the allegation that Staff does not ensure resident's medical needs are being met, it was alleged that R1 was supposed to be given the opportunity to go to the hospital lab to get stool samples so that R1 can be further tested with regards to R1's chronic medical condition. To date this still hasn't happened and it can't be left for R1 to figure out. LPA's interview with R1 on 06/23/25 at around 11:00 AM revealed that R1 was the one who supposed to make the appointment to the medical test but hasn't done so yet. LPA's interview with R1's Social worker from non-governmental agency that helps R1 for all medical appointments and transport revealed that they were the ones responsible to make an appointment and bring R1 to any medical or diagnostic appointments and not the facility.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.