Complaint Investigation Report

LPA's interview with the Assistant Administrator today at 12:13 PM revealed that the facility has a spare wheelchair in stock and willing to give it to R1 if R1 agreed. R1 agreed to have the replacement today offered by the Assistant Administrator. Further interview with R1 also revealed that staff always come when needed as it has been for long time. LPA's interview with additional four (4) residents or more than 10% of the current census also revealed that four (4) out of four (4) residents interviewed stated that staff always come when needed within reasonable time (5-15 minutes).

Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.