Complaint Investigation Report

Allegation: Staff left resident in soiled diapers

On 08/28/2025 LPA Watson conducted interviews with Residents #1- Residents #4 (R1-R4) and Staff #1-Staff #3 (S1-S3). An attempt to interview #5 was made, but because of dementia (R5) was not included in the outcome of the investigation. On 08/28/2025 LPA Watson interviewed Residents #1 – Residents #4 regarding the above allegation. Out of those interviewed, 4 out of 4 denied the allegation. On 08/28/2025 LPA Watson interviewed Staff #1 – Staff #3 (S1-S3). Out of those interviewed 3 out of 3 denied the allegation. LPA was told by everyone interviewed that diapers were changed regularly three or more times a day. Based on the information gathered, interviews conducted, and an analysis of records reviewed, LPA Watson found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur therefore the allegation is Unsubstantiated.

Allegation: Staff did not safeguard resident's personal belongings.

On 08/28/2025 LPA Watson conducted interviews with Residents #1- Residents#4 and Staff #1-Staff #3 (S1-S3). An attempt to interview #5 was made, but because of dementia (R5) was not included in the outcome of the investigation. On 08/28/2025 LPA Watson interviewed Residents #1 – Residents #4 regarding the above allegation. Out of those interviewed, 4 out of 4 denied the allegation. On 08/28/2025 LPA Watson conducted interviews with Staff #1 – Staff #3 (S1-S3). Out of those interviewed 3 out of 3 denied the allegation. LPA toured the facility and found that resident’s personal belongings were located inside their bedrooms in drawers. The Facility Supervisor Joel Morales stated that he only allowed residents to keep clothes and nothing valuable in their rooms. Every resident interviewed stated that they have never experienced any theft. Based on the information gathered, interviews conducted, and review of records LPA Watson found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated.