Complaint Investigation Report

***This amended LIC9099-C superseded the original LIC9099-C dated 06/06/2023.***

Allegation 1: Staff speak inappropriately to resident

Staff 1-3 (S1-S3) and residents 1-11 (R1-R11) stated staff does not speak inappropriately to residents. R2-R11 stated staff treats residents with dignity and respect. R2-R11 stated that their daily care needs are being met and they were happy living here and had no problems with the staff. S1-S3 stated staff communicates with residents professionally and respectfully, refraining from any inappropriate behavior or language. S1 stated staff prioritizes treating all residents with dignity and courtesy. Resident 1 (R1) stated staff members speak inappropriately to residents. S1-S3 and R2-R11 all denied the allegation.

Allegation 2: Staff sprayed an unknown chemical into the resident's room

Staff 1-3 (S1-S3) and Residents 2-11 (R2-R11) stated staff is not spraying unknown chemicals into the resident’s room. R2-R11 stated they have no problems with staff and are happy living here. S1 stated that R1 is the only resident who reported that sprayed chemicals are coming from the sprinklers and vents. R1 also told her he was going to be killed by the chemicals' smell. S1 stated she went to R1’s room and did not smell or see any traces of chemicals. S1-S3 stated that R1 is never really at the facility and is independent. S1 stated R1 has a car and staff witnessed R1 sleeping in his car. S1-S3 stated R1 stated his room is being sprayed with chemicals and someone is trying to kill him. S1-S3 stated that R1 doesn’t really stay at the facility he leaves early in the morning and comes back later that evening. Resident 1 (R1) interviewed stated staff are spraying something under the door every night which causes him to get very sick and have headaches. S1-S3 and R2-R11 all denied the allegation.

Allegation 3: Staff stole the resident's belongings

Staff 1-3 (S1-S3) and residents 1-11 (R2-R11) stated staff does not steal residents' personal belongings. S S1 stated all residents have their own personal mailbox located in the mailroom on the first floor. R2-R11 stated they can get their mail out of the mail slot and do not have a problem with receiving their mail. R2-R11 stated staff will notify residents if they receive a large package and bring it to their rooms. S1 stated residents can get their mail from the mailroom no one is stealing the residents' mail. S1-S3 stated that they had not heard of any residents having problems receiving mail. Staff 1-3 stated they hadn’t heard anyone not receiving their mail. S1 stated once the United States Postal Service (USPS) delivers the mail it is sorted and distributed to all the residents' mail slots in the mailroom. S1 stated some of the resident’s families prefer mail to stay in the office and the residents will come and get their mail. LPA was able to observe the inside mail room, which was located on the first floor, and LPA did not see any concerns with mail. R1 stated staff are spraying something under his door every night which causes him to get very sick and have headaches. R1 stated staff members speak inappropriately to residents. R1 stated staff is not stealing the resident's personal belongings or mail. S1-S3 all denied the allegation. See LIC9099-C page 3