Complaint Investigation Report

The investigation revealed the following: Regarding the allegation "Facility is in disrepair,” it is being alleged that the facility is unkempt on the exterior. LPA Cloyd observed the lattice to be in disrepair and discussed the issue with Caregiver #1. Interview indicated that the lattice had been in disrepair for a couple of months. Caregiver #1 repaired the lattice prior to LPA’s departure. Regarding the allegation “Facility is in disrepair,” based on observation, the preponderance of evidence has been met therefore the allegation is Substantiated.

An exit interview was conducted and plans of correction developed. A copy of this report and appeals rights was reviewed and left with the Designee Administrator.

Staff are not adequately supervising residents in care.

The investigation revealed the following: Regarding the allegation "Staff are not adequately supervising residents in care,” it is being alleged that the facility has a history of residents escaping – sometimes without clothes. It is being alleged that clients throw items over neighbor’s fence. Record review reveals that Client #1 has thrown clothes over neighbor's fence at least five times from June 1, 2024 – June 12, 2024. Interviews conducted indicated the Client #1 has thrown items over the fence. Interviews conducted indicated that two staff works in the day/afternoon and one staff works at night. Regarding the allegation “Staff are not adequately supervising residents in care,” based on record review and interviews, the preponderance of evidence has been met therefore the allegation is Substantiated.

An exit interview was conducted and plans of correction developed. A copy of this report and appeals rights was reviewed and left with the Designee Administrator Krystal Del la Cruz.