Complaint Investigation Report

The investigation revealed the following:

On 12/12/2023, LPA observed one loose interior door casing in resident bedroom #2; toilet bowl not properly working and an inoperable door bell. LPA Montoya interviewed two staff (S1 and S2). Both S1 and S2 confirmed that the door bell has not been working for over a week and the toilet has not been working for about a month. S1 and S2 claimed they did not observe the loose interior door casing.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; Therefore, the above allegation, "Facility is in disrepair” is found to be SUBSTANTIATED.

According to the California Code of Regulations (Title 22, Division 6, Health and Safety Code), the following deficiency has been observed and citation issued (ref. LIC 9099D).

Exit interview was conducted and a copy of the report and appeal rights were provided to House Manager Arnold Mendoza.