Complaint Investigation Report

Allegation: Staff does not assist resident with medical appointments.

The details of the complaint alleged that the facility staff does not assist residents with medical appointments.

During the records review, LPA Iniguez reviewed the current facility's activities calendar; it states that Thursdays are doctor's appointment days from 9:00 AM to 3:00 PM. LPA also observed a whiteboard inside the MedTech's room, where they record upcoming resident appointments. During the facility tour, LPA observed an extensive activities calendar in the hallway that announces medical appointments every Thursday from 9:00 AM to 3:00 PM.

During an interview with the Administrator (A#1), he stated that the person who oversees the residents' medical and dental appointments is (S#1). Also, (A#1) noted that the facility assists residents with their medical/dental appointments, but most residents have their families to take them. However, if the family is not able to take the residents or a resident need to go to a medical/dental appointment, every Thursday from 9 to 3, our van takes the residents, drops them at the doctor's office, and when they are ready to return, the doctor's office calls us and will go to bring them back to the facility.

During interviews with residents (R#1-R#6), 6 out of 7 stated that they do not need assistance with their medical/dental appointments since their families or insurance carriers take care of that. Also, 6 out of 7 stated that they have yet to need assistance from the facility to go to their medical or dental appointments, but they are sure that if they need help, the facility can provide it.

During interviews with staff (S#1-S#6), 6 out 6 stated that MedTech oversees the medical/dental appointments (S#1). Also, 6 out of 6 stated that the facility will assist a resident with their medical/dental appointments, and the facility has a transportation mode to take them to their appointments every Thursday.