Complaint Investigation Report

The investigation revealed the following : Allegation #1- Staff are hitting a resident.

The details of the complaint alleged that the staff hit the resident (R1) while in care. It was reported that there was a concern of elder abuse. On 7/11/25, from 10:00am-2:00pm, the department interviewed staff (S1-S4) and residents (R1-R5) regarding the allegation. 4 of 4 staff denied the allegation that Staff are hitting a resident. All staff (S1-S4) interviewed stated that they have not witnessed nor have any knowledge of the resident being hit by anyone at the facility. They further state that any signs of abuse would be reported, and the resident’s family would be contacted. They stated that there is no evidence of abuse.

The department interviewed residents (R1-R5) about the allegation and 5 of 5 residents that were interviewed denied any knowledge of residents being hit or abused in any way. All residents stated that they were satisfied with the care and supervision provided by the staff and feel safe living in the facility.

The Department reviewed the Physicians Report (Dated: 05/28/2025), Comprehensive Assessment/Observation (Dated: 05/27/2025), and Service Plan (Dated: 05/28/2025, 06/13/2025, 06/19/2025) and did not observe any reported abuse of the resident or indications on the physician’s report that abuse may have happened.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff are hitting a resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation #2- Staff are restraining residents.

The details of the complaint alleged that the facility may have restrained the resident (R1) to a wheelchair while at the facility. On 7/11/25, from 10:00am-2:00pm, the department interviewed staff (S1-S4) and residents (R1-R5) regarding the allegation. 4 of 4 staff denied the allegation that Staff are restraining residents. All staff (S1-S4) interviewed stated that they have not restrained any resident in anyway. They state that they have no knowledge of any staff restraining the resident(s) or restraining them in their wheelchair to restrict their movements.

The department interviewed residents (R1-R5) about the allegation and 5 of 5 residents that were interviewed denied any knowledge of staff restricting their movements by restraining them in any form. All residents stated that they have never been restrained by any staff at this facility.