Complaint Investigation Report

Regarding the Allegation : Staff made inappropriate comments towards residents.

This complaint alleged that staff called R1 inappropriate names. LPA Calderon toured the facility and did not witness any negative interactions between staff and residents. Records review indicate the following: The Physician report indicates that R1 is aggressive with staff and has cognitive issues. The Needs and Service plan indicates that R1 can communicate R1 needs and is not conserved. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 could not be interviewed as R1 moved to a new facility. 3 out of 4 residents deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “Staff made inappropriate comments towards residents” is found to be UNSUBSTANTIATED.

Regarding the Allegation : Staff are not providing adequate food service to residents.

This complaint alleged that staff did not feed R1. LPA Calderon toured the facility and did not witness any negative interactions between staff and residents. LPA Calderon inspected the kitchen and noted 2 day and 7-day supply of food for residents to eat. LPA Calderon reviewed the 2-week meal plan for residents and obtained pictures of R1 eating food. LPA Calderon noted staff serving breakfast to residents in care and making lunch. Interviews indicate the following: 3 out of 3 staff deny the allegation. R1 could not be interviewed as R1 moved to a new facility. 3 out of 4 residents deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff are not providing adequate food services to residents” is found to be UNSUBSTANTIATED.