Complaint Investigation Report

Regarding allegation: Facility not serving residents an adequate amount of food.

It was reported that food portions served are not adequate and residents are left wanting more food. LPA interviewed three staff (S1-S3) and five residents (R1-R5). LPA was unable to obtain clear response from one resident (R1) due to declining medical condition. R2 stated facility serves only one hot meal a day. Three staff (S1-S3) and two residents (R3-R4) revealed facility serves adequate amount of food to residents. R5 stated sometimes food portion served is more than enough, just enough or too little but additional food is available if requested. S2 mentioned that residents always appreciate staff for serving them with plenty of food on their plate. Based on gathered information, there is no sufficient evidence to prove that facility is not serving residents an adequate amount of food.

Regarding allegation: Facility is not serving nutritious meals to residents.

It was reported that residents are frequently given Bologna and noodles which are high in sodium and bad for those who have high blood pressure. LPA interviewed three staff (S1-S3) and five residents (R1-R5). LPA was unable to obtain clear response from one resident (R1) due to declining medical condition. R2 answered “So-so” when LPA asked whether the facility is serving nutritious meals to residents. Three staff (S1-S3) and three residents (R3-R5) revealed facility is serving nutritious meals to residents in care. S2 stated S2 prepares a balanced diet with vegetables, protein, carbs and fruits for residents. R5 revealed facility staff serve nutritious meals which include protein, rice, vegetables, fruits with nuts, and juices. Based on gathered information, there is no sufficient evidence to prove that facility is not serving nutritious meals to residents.

Regarding allegation: Facility is not following physician's orders.

It was reported that caregiver does not stick to the care plan of doctor's orders. LPA interviewed three staff (S1-S3) and five residents (R1-R5). Staff (S1-S3) denied that facility is not following physician’s order. LPA was unable to obtain clear response from one resident (R1) due to declining medical condition. When LPA asked residents if facility is not following physician’s order, R2 answered “It’s okay”, R3 said “I don’t have a doctor.”, R4 stated S2 serves R4 low sugar or sugar free diet as prescribed by the physician. Based on gathered information, there is no sufficient evidence to prove that facility is not following physician’s orders.