Complaint Investigation Report

The investigation revealed the following: Regarding the allegation "Staff did not safeguard resident's personal belongings," interviews conducted indicated the following: three out of four staff interviews agreed with the allegations. Over the phone, S4 confirmed with the Assistant Administrator that the allegation occurred. The Assistant Administrator asked S3 if the allegation occurred and S3 admitted to throwing contents away and apologized. Resident interviews conducted indicated the following: one out of four residents stated that their personal items are not protected, two out of four residents stated that their personal items are protected, and one out of four residents was unable to answer the question. Record reviews indicate that three out of four residents had a blank safeguards for property/valuables document on file with signature. Record reviews indicate that three out of three caregivers received training on residents’ rights. Regarding the allegation “Staff did not safeguard resident's personal belongings," based on interviews and observation, the preponderance of evidence has been met therefore the allegation is Substantiated.

Deficiencies were issued. An exit interview was conducted and plans of correction developed. A copy of this report and appeals rights was reviewed with Assistant Administrator Rodolfo "Ninyo" Lozada and left with Caregiver Dominador "David" Bonifacio.