Complaint Investigation Report

Allegation: Facility staff does not provide resident with adequate amounts of food

Resident is concerned that meal portion amounts are too small. Resident also states that the food is good in quality just not enough food. Resident states that’re working out and wants to be fit, but occasionally wants more food. Resident states that he is given extra food sometimes, but not all of the time. LPA observed vegetables being prepped for daily soup which is on the menu for the day. LPA observed that some of the residents had soul food containers brought in from family. During interviews LPA learned that a majority of the meals are Filipino based meals. LPA discussed with the Administrator to consider revising the weekly menu to represent all residents in care.

On 1/24/24 LPA Shirley conducted interviews with both staff and residents. LPA interviewed staff, staff 1 – staff 2 (S-1 – S-2). LPA asked staff, “Does staff provide residents with adequate amounts of food?” Of those interviewed 2 out of 2 answered yes. LPA interviewed residents 1 – resident 4 (R-1 – R-4). LPA asked residents, Do you feel like you are getting adequate amounts of food? Of those interviewed, 3 out of 4 answered, yes.

Based on information gathered, the department did not find sufficient evidence to support allegations "Facility staff does not provide resident with adequate amounts of food,” therefore the allegation is Unsubstantiated.