Complaint Investigation Report

The department further reviewed the Harbor Regional Individual Program Plan (Dated: 09/25/2023) that states C1 needs constant supervision and is unable to be left alone. The report states further that Prime Options and the behavior consult feel that C1 would benefit from a 1:1 staff support. As of 7/23/26 the department observed that a 1:1 staff support for C1 is available during the day but not at night, there isn’t any 1:1 support and the nighttime ratio is one staff to four clients (1:4) when the incident happened. The department also observed that C1 has a history of physical aggression, property destruction, self-injurious behavior, noncompliance, dropping to the ground, and elopement.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation: Resident sustained multiple bruises due to staff neglect or physical abuse , is found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (1) are being cited on the attached LIC 9099D. 80078(a) Responsibility for Providing Care and Supervision.

Note: *Citations not cleared by the due date of 08/06/2026 will have a $100 fine assessed for each citation until it is cleared per day. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. *An immediate civil penalty was assessed today*

Deficiencies are issued and plans of corrections were discussed.

An exit interview was conducted with Hai Nguyen, Licensee, and a hard copy of this Complaint Investigation Report was provided.