Complaint Investigation Report

Allegation: Staff are not keeping P&I at the facility with ledgers

It is alleged the facility is not keeping P&I monies/ledger at the facility and staff drive to other houses to get it.

During the visit, LPA requested to see the P&I monies and ledger for all Clients residing in the facility. The Clients money and ledger was available upon request. LPA observed the money and ledgers secured in a locked cabinet, in a locked safe box, in a locked office. LPA reviewed the ledgers, receipts, and monies and did not observe any discrepancies in the records and amounts. During interviews with the Administrator, was asked if the P&I ledgers and monies are kept at the facility, S1 stated the Clients monies are kept secured at the home and the ledgers are secured and maintained at the office and brought to the home. During interviews with the Staff (S2-S3), were asked if Clients P&I ledger and money are kept at the facility, two (2) out of two (2) stated the P&I ledgers and money are kept in a secured locked box, in a locked cabinet, in the locked staff office. Additioanlly, Staff S2 and S3 stated there have been no issues with Clients getting their P&I upon request. During LPAs visit, LPA was unable to interview Clients.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff do not keep the client/staff files at the facility

It is alleged the facility is not keeping client and staff files at the facility and staff drive to other houses to get it.