Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not assist resident with grooming as needed.

It is alleged that residents are not being groomed as needed. LPA reviewed weekly grooming schedule for residents, which show that most of the residents get one to two showers a week. LPA interviewed staff (S1-S3) regarding the allegation. All the staff interviewed three out three staff stated that majority of the residents receive assistance with their grooming. (R1-R3) have their own one on one private companion (care givers), who help with their daily grooming. The Oakmont care giver assisted them with the grooming when they requested assistance. LPA interviewed (R4-R5) regarding the allegation. They all stated that the staff is great at taking care of them. Especially with the toilet needs. LPA interviewed the three one on one private companion (care givers) all stated that residents received grooming every day. LPA Richard attempted to interview R1 but was unsuccessful and was unable to answer the questions. R1 have her own one on one private companion.

Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated .