Complaint Investigation Report

During interviews with staff S1-S8, were asked when monitoring a resident how often they check on them, eight (8) out of eight (8) stated the resident is checked every hour when being monitored.

During interviews with Residents R1-R8, were asked if staff assist them when they are not feeling well, eight (8) out of eight (8) stated yes, staff assist them and check on them when they are not feeling well. Additionally, Residents R1-R8 were asked if staff meet their needs, eight (8) out of eight (8) stated yes staff meet their needs.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .

During today's visit LPA did not observe or cite any deficiencies.

LPA conducted an exit interview with Maintenance Director, Pedro Gonzales, and a copy of this report was provided.