Complaint Investigation Report

Regarding Allegation #1: Staff does not ensure facility serves food of good quality.

It is being alleged that staff did not serve quality food to clients. CCLD staff toured the kitchen with S2. CCLD staff noted a wide range of food in the refrigerator and noted canned food in the pantry. 3 out of 3 staff indicate that staff serves quality food to clients. 3 out of 3 clients indicate that staff serves good food to them 3 times a week.

Regarding Allegation #2: Staff does not ensure facility has sufficient food supply for clients in care. It is being alleged that the facility does not have enough food for clients in care.

CCLD staff toured the kitchen area and noted there was enough food in the refrigerator and pantry for 3 clients and 2 staff needs. CCLD staff noted food receipts from food for less (dated Sept to Nov 2024). 3 out of 3 staff indicate that staff purchases food 1 to 2 times per week and there is enough food for clients needs. 3 out of 3 clients indicate that there is enough food in the kitchen for them to eat.

Regarding Allegation #3: Staff does not ensure facility disposes of expired food.

It is being alleged that the facility serves expired food to clients in care. CCLD staff toured the kitchen area with S2. CCLD staff inspected the food in the refrigerator and food pantry and could not find any expired food. CCLD staff reviewed food receipts and noted fresh food purchased for the facility. 3 out of 3 staff indicate that they review food stores and would never serve expired food to clients. 3 out of 3 clients indicates that the food is good, and taste find. 3 out of 3 clients indicates that staff would not serve them expired food.

Regarding Allegation #4: Staff does not ensure medications are kept safely secured. It is being alleged that the facility does not secure clients medications.

CCLD staff toured the facility and noted a storage locker for client’s medications. CCLD staff did not see medications left on the facility floor. 3 out of 3 staff indicate that staff locks up the client’s medication when not being given to clients. 3 out of 3 clients indicate that they have their own locker where their medication is kept.