Complaint Investigation Report

Allegation: Staff do not ensure that the facility is free from pests.

The allegation alleges that there are flies and gnats flying around the facility and in the dining area. During todays visit LPA did not observe any insects in the facility. LPA observed two meals served at the facility and did not see any insects in the dining room or kitchen. LPA reviewed documents from the exterminator company that comes monthly. During interviews with staff (S1-S4) four out of four stated they have not seen any insects flying around the facility and the facility is treated monthly for any insects. During interviews with residents (R1-R6) five out of six stated they have not seen any insects in the facility, and one out of six stated they have seen a fly a few times in the facility. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the

Allegation: Staff do not ensure that residents are provided with activities.

The allegation alleges that residents mostly just sit in their rooms all day, every day because staff do not provide activities. LPA observed residents with a daily newspaper and other materials to read. LPA observed a karaoke book and set up, in the living room available for residents. LPA observed games, activities, and reading material available for residents located in the living room. During interviews with staff (S1-S4) four (4) out of four (4) stated they offer activities, exercise, and outside activities like a walk to residents and encourage them to participate. Three out of three Staff (S2, S3 and S4) stated there are a few residents who choose not to participate in activities. During interviews with Residents (R1-R6) six out of six stated there are activities offered by staff at the facility. Residents (R1, R3, and R5) three out of three stated they do not usually participate in activities because they don’t want to. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .