Complaint Investigation Report

During interviews with Staff S1-S6, were asked if there were any issues with communication between the staff and residents responsible party, two (2) out of six (6) stated there have been no issues with communicating with Resident responsible party and if they have a question they refer them to the Health Services Director. Four (4) out of six (6) stated they had an issue communicating with a Residents family member because the person was asking questions about the resident’s assistance and they are not the Power of Attorney, and they were getting upset due to their policy and procedure that had been implemented. Additionally, Staff S1-S6 were asked who they can communicate with regarding the resident, six (6) out of six (6) stated the Power of Attorney, conservator, or designated Responsible Party.

During interviews with Residents R1-R10, were asked if there have been any issues with communication between the staff and them or their responsible party, ten (10) out of ten (10) stated no, there has been no issues with the communication with staff.

During interviews with Witness W1 and W2, were asked if there have been any issues with communicating with staff, two (2) out of two (2) stated no, they have not experienced any issues with communicating with staff.

Allegation: Staff engaged in a verbal altercation in the presence of another resident

The allegation alleges that staff had a verbal altercation with resident’s family member in front of resident.

During Record Review, LPA received and reviewed an incident report submitted to the department regarding a verbal altercation between staff and a residents family member. According to the report, the resident’s family member was yelling at staff and getting in their face. LPA reviewed statements from the staff and a visitor who witnessed the altercation. Upon review of the Admission Agreement, dated 04/24/2024, on page 12, section 8. Visits and Communication, states “Visitors are welcome at any time provided that they respect the rights of other residents and staff and abide by visitation policies.” Additionally, LPA observed on Appendix , page 2, House Rules that states, “Disruptive or abusive behavior by employes, residents, and resident’s families or guest is not acceptable or permitted.”

During interviews with Staff S1-S6, were asked if there was verbal altercation between staff and a resident’s family, four (4) out of six (6) stated yes there was an altercation with a resident’s family member who was yelling at staff members.

During interviews with Residents R1-R10, were asked if they observed a verbal altercation in their presences, ten (10) out of ten (10) stated no, they have not observed a verbal altercation between a staff member and residents family member.