Complaint Investigation Report

to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated .

Allegations: Facility did not provide copies of admission agreement.

The complaint allegation alleges the family of R1 requested a copy of the admission agreement and despite the request they did not receive a copy.

During record review, the department received and reviewed a copy of R1’s admission agreement.

During interviews with Staff S1-S5, were asked if a responsible party asks for a copy of their residents Admission Agreement how long the process takes them to receive it, five (5) out of five (5) stated once it is confirmed the responsible party has the authority to receive documents it will be provided as soon as possible. Additionally, during interviews with Staff S1-S5, was asked if a copy of the admission agreement is provided to the resident or family once signed, five (5) out of five (5) stated they are provided with a copy at the time of signing.

During interviews with Residents R2-R8, were asked if they received their admission agreement after signing, seven (7) out of seven (7) stated they received a copy of their Admission Agreement before moving in. Additionally, during interview with Residents R2-R8, were asked if they or their family have requested copies of documents from the facility and did not receive them, seven (7) out of seven (7) stated they had no issues or problems getting a copy of documents requested.