Complaint Investigation Report

Staff member verbally abuses client(s) in care:

The details of the complaint allege that coach[staff] has reportedly told a client to "sit down and shut up" during activity, and clients have complained multiple times that coach is verbally abusive to clients. On 4/2/25 at 9:45am, LPA interviewed Client Manager (A1) who denied allegation and stated that there has been no reports of staff being verbally abusive to clients. A1 states that all staff are trained on Clients Rights with frequent refreshers courses on a quarterly basis. On 4/2/25 between 11:13am and 12:00pm, LPA interview 5 Staff (Staff #1-5) regarding the allegation; 5 out of 5 staff interviewed denied the allegation. Among the staff interviewed was the HR Generalist, who confirmed that there has been no reports of staff verbally abusing clients in care and that the on- boarding process includes training on Client's Right in addition to other mandatory training. On 4/2/25 between 10:44am-11:03am, LPA interviewed 6 clients (Client #1-6). Of the 6 interviewed, 6 out of 6 denied the allegation. 6 out of 6 stated that staff treats them well and is supportive of them. 6 out of 6 stated that they have never been told to "sit down and shut up" nor have they witnessed staff telling other client's to sit down and shut up.

Based on the information gathered, there is insufficient evidence to support the stated allegation

Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are UNSUBSTANTIATED .