Complaint Investigation Report

Allegation: Facility staff are threatening to evict resident.

The details of the complaint alleged that facility staff are threatening to evict resident due to lack of payment.

During the records review, LPA Iniguez reviewed (R#1)’s admission agreement dated 9/8/2022 with (R#1) as the primary signature and (W#1) as a responsible person. The admissions agreement states the monthly rate for accommodations & basic services, Level of care, and new resident admission fee; this page was signed by (R#1) and (W#1) on 9/8/2022. In addition, in the admissions agreement 4, Term-Clause (d)(i). Termination by Us with 30 days’ prior Notice), it is stated that if any of the following events occur, we may terminate this agreement and require you to vacate your unit and the community thirty (30) days after we have notified you or your responsible party:

I: Nonpayment of the rate for basic services within ten (10) days of the due date. This clause was signed by (R#1) and (W#1) on 9/8/2022.

In addition, LPA reviewed the In-Home Communications Notes from 9/23/2022 to 1/23/2023; in the notes, facility staff made several attempts to reach out to (W#1) regarding (R#1)’s nonpayment of basic rate and level of care these fees were not paid since (R#1)’s moving date back in 9/8/2022, the facility was unable to reach (W#1) via telephone or mail. Also, the facility sent to (R#1)’s POA three notices of outstanding account balance fees using Certified mail services, one dated 10/24/2022, the second dated 1/24/2023, and the third one dated 3/22/2023.