Complaint Investigation Report

Allegation: Facility staff yelled at the resident.

The details of this complaint alleged that resident #1 (R1) was yelled at by a facility staff. On 03/05/24, the complainant witnessed staff #1 (S1) yell at (R1). The complainant reported that (S1) had commanded (R1) to get out of bed inappropriately. This incident was a disturbance and it was witnessed by staff #2 (S2) who diffused the situation.

On 03/13/24 between 11:13 am - 11:27 am, the Department interviewed resident #1 (R1). (R1) claimed to have lived at Huntington Retirement Hotel since 02/06/23. (R1) claimed to enjoy living in this community and stated the staff had treated (R1) well. (R1) claimed not to have experienced or observed any type of verbal or mistreatment by any staff. (R1) stated that (R1) is auditory impaired and does not usually have hearing devices in place. It would result in having individuals speak to (R1) in a higher level volume. (R1) does not construe staff of being disrespectful or abusive when they do have to speak with (R1) at this volume level. (R1) denied the incident ever happened on 03/05/24.

On 03/13/24 between 12:08 pm - 12:37 pm, the Department interviewed staff #1- #2 (S1-S2). (S1-S2) were identified by the complainant. (S1-S2) denied the incident ever occurred on 03/05/24 with (R1). (S2) claimed not to have witnessed or had knowledge of such incident. (S2) stated to be a mandated reporter, and if such unwarranted behavior ever occurred it would be reported. (S1) denied ever acting inappropriately toward any residents in care and does not support the assertion .

On 03/13/24, 11:30 am - 02:10 pm, the Department interviewed administrator #1 (A1) and staff #1-#5 (S1-S5). (A1) and (S1-S5) indicated that resident's rights are being protected and promoted through training and staff meetings. Mandatory annual In-Service Training on this topic completed on 11/27/23. Additional training included: Caregiver Training (dated: 06/23/23), Direct Care Orientation Training (dated: 06/13/23), Employee Orientation Training (dated: 06/13/23), Time and Attendance (dated: 06/09/23), and Resident's Rights (dated: 06/09/23). (A1) expressed that the Resident's Personal Rights are discussed during Resident Council meetings.