Complaint Investigation Report, 10/23/2023 — Huntington Retirement Hotel, Torrance CA

Allegation: Facility overcharged a resident in care.

The details of the complaint alleged that the facility overcharged a resident while in care.

During the records review, LPA Iniguez reviewed the following: LPA assessed the email from the facility that was sent to (RP) stating where the billing error was; the email stated the following: "Good Afternoon, (RP), I hope you are doing well. I apologize for the delay. After reviewing (R#1) 's account, we have found that in January and February of 2022, there was an SSI increase of $132.40 each. However, after further reviewing it with the administrator, we have decided to clear the balance owed. The balance might still show in next month's statement, but you can disregard it. If you have any questions, please let me know.

Best Regards, (S#2)-Business Office Assistant-Huntington Retirement-(310) 370-5828". In addition, during the facility records review, LPA examined FAS. LPA found that during this current year of 2023, no similar allegations were found.

During the Interview with the Reporting Party (RP), she stated that on 10/20/23, the Licensing Program Analyst spoke with (RP) over the phone; LPA asked (RP) what concerns she had right now about the overcharge of the facility to the resident. (RP) stated that the facility did not explain to her what these overcharges come from. (RP) stated that (R#1) is under the PACE program at WELBE. Finances are distributed between private income, Social Security income, Medical and Medicare. LPA mentioned to (RP) that he will investigate this allegation next week. On 10/20/2023 at approximately 6:30 PM, (RP) texted LPA on his work cell phone. She stated that she had just received an email from the facility regarding (R#1). it was a billing error, and they will waive the charges. In addition, LPA asked (RP) to forward him the email she received from the facility to him for investigation purposes. On 10/21/2023, (RP) emailed LPA stating: "Hello Alfonso, Let's keep the case open until Huntington removes this invoice. At this time, I do not think you need to go out there. I am forwarding you the email for confirmation. Thank you again and have a good day. (RP)".