Complaint Investigation Report

Allegation: “Staff did not provide meals to residents in care in a timely manner”, it is being alleged that meals take 30 minutes up to an hour to be served. Interviews conducted with R1 to R10 revealed the following: 10 out of 10 residents denied the allegation. Interviews conducted with S1 to S7 revealed the following: 7 out of 7 staff denied the allegation. Interviews conducted with W1 to W7 revealed the following: 7 out of 7 witnesses denied the allegation. Records Reviewed of the “New Resident Welcome Packet” under “Dietary Services” states the following: Breakfast is served at 8:00 am, Lunch is served at 12:00 pm, and Dinner is served at 5:00 pm. Observations on 10/02/205 during lunchtime revealed the following: the dining room tables were set up at around 11:30 am; the dining tables had placemats, and each placemat had cutlery set up, a cup of water and a cup of juice; residents started to go into the dining room at around 11:35 am; a caregiver left the dining room with a mobile food tray carrier at around 11:40 am and then again around 11:50 am; the serving staff started serving soup, salad, and coffee at around 11:57 am; the serving staff started serving entrees at around 12:13 pm; the serving staff started serving desert at around 12:20 pm. Observations on 10/02/205 during dinner time revealed the following: the dining room tables were set up for at around 4:20 pm; the dining tables had a placemats, and each placemat had cutlery set up, a cup of water and a cup of juice; residents started to go into the dining room at around 4:30 pm; the serving staff started serving residents starters at around 4:50 pm. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.