Complaint Investigation Report

Allegation: Staff do not ensure residents’ dietary needs are met

It is alleged clients are not served dairy foods, fruits, or vegetables. Additionally, it states clients are served rice and pasta meals and the facility runs out of food.

During facility tour, LPA observed a 3-day supply of perishable foods and a 7-day supply of nonperishable foods. LPA observed a variety of fruits, vegetables, and dairy products. During record review, LPA reviewed the facility’s menu, and observed a variety of foods being offered to Clients. Additionally, LPA reviewed the Clients Physician’s Report and did not observe dietary orders for any of the clients. During today’s facility visit, LPA observed lunch being served to C1 which consisted of a sandwich, oranges, and apples served with a glass of milk and water.

During an interview with the Administrator (S1), was asked if clients receive a variety of foods including fruits, vegetables, and dairy products, S1 stated the clients are provided a variety of foods from all food groups.

During interviews with Staff (S2-S4), were asked if clients receive a variety of foods including fruits, vegetables, and dairy products, three (3) out of three (3) stated clients are served a variety of foods including fruits, vegetables, milk, cheese, and yogurt. Additionally, staff stated clients are able to go to the kitchen and have food when they want.

During interviews with Client (C1), was asked if they are served a variety of foods including fruits, vegetables, and dairy products, C1 answered yes.

During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.