Complaint Investigation Report

Emergency Information, Admission Agreement, Physician’s Report, Appraisal/Needs and Services Plan) and the facility’s dementia plan, dementia staff training, staff roster, resident roster, and other pertinent records.

It is alleged that staff ignores resident when resident asks for assistance. Based on LPA’s interview with Staff (S1-S3) and Residents (R2, R6 and R7), they have not heard or observed any staff ignoring any resident asking for assistance. Based on LPA's observations and interviews conducted, there is no sufficient evidence to corroborate the above allegation.

Allegation: Staff are making resident feel uncomfortable.

It is alleged that staff are making resident feel uncomfortable. Based on LPA’s interview with Staff (S1-S3) and Residents (R2, R6 and R7), they have not heard or observed any staff making any resident feel uncomfortable. R2 stated all staff are very good to her. R2, R6 and R7 stated they all like living in this home. Based on LPA's observations and interviews conducted, there is no sufficient evidence to corroborate the above allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated

An exit interview was conducted with Licensee Coty Cabral, and a hard copy of the report was provided.