Complaint Investigation Report

Staff did not ensure facility was free from pests.

The investigation revealed the following: Regarding the allegation "Staff did not ensure facility was free from pests,” it is being alleged that the facility has vermin in the kitchen area. LPA observed vermin at the entryway, on the kitchen counters with staff present, and on the kitchen floor. The Administrator indicated that pest control was initiated on 05/30/24 and that service would not resolve the entire pest issue right away. Record review reveals that the payment for pest control was processed on 05/30/24. Regarding the allegation “Staff did not ensure facility was free from pests,” based on interview and observation the preponderance of evidence has been met therefore the allegation is Substantiated.

An exit interview was conducted and plans of correction developed. A copy of this report and appeals rights was reviewed and left with the Administrator Antonia Dionisio.

The investigation revealed the following: Regarding the allegation " Facility phone is in disrepair,” it is being alleged that the facility telephone is working but staff is unable to make or answer phone calls." LPA called the facility line and heard a call announcement through the television, but staff was unable to answer the call from the phones. LPA observed two facility phones with a “no power at base” notice and was unable to dial out. The Administrator indicated that her son plans to resolve the issue on 06/04/24 or on 06/05/24. Regarding the allegation “Facility phone is in disrepair,” based on interview and observation the preponderance of evidence has been met therefore the allegation is Substantiated.

An exit interview was conducted and plans of correction developed. A copy of this report and appeals rights was reviewed and left with the Administrator Antonia Dionisio.