Complaint Investigation Report

194700131-9-2-2025-47-HC-SDUU-DLFLS9-20250912090018

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/15/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250815141708

Home Care Aide worked without a fingerprint clearance

Home Care Aide worked without receiving initial training

On 9/2/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted an investigation visit regarding the above complaint allegations. Upon arrival, EA met with Operations Manager Salvador Morales.

During today's visit, EA reviewed files and interviewed Mr. Morales. Based on evidence presented, the home care aide (HCA) in question, S1, was provided the initial training requirements under Health and Safety Code 1796.44(b). Training was provided in-house and through online courses. Fingerprint clearance was also reviewed for S1 which indicated S1 is fingerprint cleared.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Mr. Morales.