Complaint Investigation Report

Allegation: Facility is not being cleaned

It is alleged that facility is not being cleaned. The Reporting Party (RP) alleged the facility has failed to keep the home clean and sanitized. LPA toured the facility and checked the inside and outside grounds. Based on LPA’s observations, the carpet in the living room, hallways, the staircase are dirty, and the blinds in the living room and the emergency exit door on the second floor are not in good repair. LPA observed cigarette buds in the patio. Based on interviews with clients (C#1-#4, #7-#8) the carpet in their bedrooms are dirty. Clients (C#3-#4) revealed the blinds in their bedrooms are not in good repair. Clients (C#5 and #8) stated the blinds in their bedrooms are dusty. Staff (S#1) admitted the carpet is dirty. Staff #1 stated the licensee has a plan to replace the carpet with a wood floor. Based on observations and interviews, there is sufficient evidence to corroborate the allegation above.

Based on LPA observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview was conducted with Facility Nurse Carla Kerker and a hard copy of the report and Appeal Rights were provided.