Complaint Investigation Report

Allegation: Staff have not provided authorized representative a copy of residents’ file.

The complaint allegation alleges that a resident’s authorized representative has requested a copy of the residents’ rental agreement and visitor logs and have not received them.

During a record review the Department received and reviewed Residents R1 and R2 Heath Information Release Authorization, dated 03/22/2023, that states Resident’s son or daughter are authorized to receive all medical records. Additionally, the department received and reviewed R1 and R2’s California Uniform Statutory Power of Attorney dated 10/23/2017, that allows the son and daughter to act as agents with the powers in California Probate Code Sections 4400-4465. The department received and reviewed a Durable Power of Attorney dated 07/23/2024 for R1 and R2 naming their daughter and son as appointed Power-in-Fact. Both documents give the daughter and son the authority to make decisions for their parents regarding finances and property.

During interviews with Staff S1-S12, were asked if a resident’s representative requested documents regarding their resident how long does it take to process their request, four (4) out of twelve (12) stated it could take 24-hours to a week to processes that request. Additionally, Eight (8) out of twelve (12) stated they are not sure how long it would take, and they would instruct the residents authorized representative to speak to S2 regarding the request. Additionally, S1 stated they sent all the documents to the daughter that were requested.

During interviews with Residents R3-R11, were asked if their family has requested documents from the facility and if they received the documents requested, five (5)