Complaint Investigation Report

The investigation revealed the following:

Regarding the allegation, " Staff has inadequate record keeping", it is being alleged that the facility does not include important information regarding an incident that has occurred to a resident in care. Interviews revealed the following: four (4) out of seven (7) staff have confirmed that a resident was observed, after a fall, on the right hand side of their body, while three (3) staff were not familiar how the resident was observed after this fall. Hospice notes were observed, which indicated that there were no abnormal vitals recorded on 09/16/25, 09/17/25 and 09/26/25. Notes from staff at the facility have been recorded during the time period of 04/11/25 through 10/04/25, no abnormalities of documentation has been observed. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated.