Complaint Investigation Report

Allegation: Staff did not provide resident with adequate food service.

The details of the complaint alleged that facility staff did not accommodate client’s food preference.

During the records review, LPA Iniguez reviewed copies of the facility menu from 7/28-8/3, 8/4-8/10, 8/11-8/17, and 8/18-8/24. LPA observed that the facility's weekly menus included various meals with calorie counts, and they met at least 1/3 of the servings recommended in the USDA Basic Food Group Plan. In addition, LPA reviewed (C#1)’s Admissions Agreement, there is nothing written on (C#1)’s dislikes about aversion to seafood.

During a tour of the facility, LPA observed that there was enough perishable and non-perishable food, plus snacks, for clients in care.

During an Interview with the Program Director (D#1), she stated that the facility offers food choices if the clients prefer something other than what they are serving that day. Also, (D#1) was unaware of (C#1) 's aversion to seafood.

During an interview with Client 1 (C#1), they stated that the facility gave them fish to eat, but they have an aversion to seafood. However, (C#1) stated that the facility still forced them to eat it.

During interviews with Clients (C#2-C#4), (3) out of (3) clients stated that the facility accommodates their food preferences, and the facility offers food choices in case they don't like what they are having that day. Also, (3) out of (3) clients state that they have yet to be served something they don't want to eat.

During interviews with staff (S#1-S#2), (2) out (2) staff stated that the facility accommodated client's food preferences, the facility has a weekly menu, and the clients have the option to request something off the menu in case they don't like what the facility is serving that day. Also, (2) out of (2) facility staff state that they have never served something a client does not like.