Complaint Investigation Report

Allegation: Staff imposed restrictions on resident’s telephone calls.

The details of the complaint alleged that facility staff-imposed restrictions on Client’s telephone calls.

During the records review, LPA Iniguez observed the notes taken by CCIB specialist in the body of the LIC 802, CCIB Analyst could hear a door opening and closing during the call, and (C#1) frequently spoke to the staff in the room to ask questions about the facility address and the staff could be heard responding. CCIB Analyst heard another person (possibly the staff) advise (C#1) that they had to end the call. In addition, LPA Iniguez reviewed the PIN 21-48-ASC Resident’s Rights to visitors, Telephone Calls and Personal Mail. It is written that “POAs typically do not address issues concerning visitation, telephone calls, or personal mail and therefore, agents are not authorized to restrict these rights.”

Moreover, LPA Iniguez reviewed (C#1)’s Physician’s Report LIC 602 dated 8/6/24, it is marked that (C#1) is not confused, able to follow instructions and able to communicate their needs, also, (C#1) is able to do all their ADL’s without staff assistance.

During a telephone interview with Witness 1 (C#1), LPA Iniguez noted the following: On 8/20/24, Licensing Program Analyst (LPA) Alfonso Iniguez contacted (C#1) by telephone to gather more information regarding the complaint allegations. (C#1) stated that the facility staff allows them to make two 15-minute phone calls per day. (C#1) also mentioned that if they reach the phone call limit, they are not allowed to make more phone calls during the day.