Complaint Investigation Report

Allegation: Staff do not follow infection control practices.

Allegation alleges that Clients (C1-C3) had tested positive for Covid-19, were not quarantined, additional Personal Protective Equipment (PPE) were not provided by owner, and cases were not submitted to Community Care Licensing (CCL).

Upon arrival to the facility, one Client were leaving for day program and was observed wearing a mask. Staff (S2 and S3) were leaving for an outing with Clients (C3 and C4) and they were all observed wearing masks. LPA observed when Clients returned from outing and day program Client washed hands and changed clothes. During the tour of the facility LPA observed a sanitizing station in the living room that has hand sanitizer, gloves, thermometer, and masks available. LPA observed a 30-day supply of PPEs stored in the garage and an additional 30-day supply inside the facility that was used for their carts. Supplies observed include gowns, gloves, hand sanitizer, and N95 masks. During interviews with Staff (S1-S3) three (3) out of three (3) stated when clients tested positive, they were quarantined, staff followed the Infection Control Plan, increased cleaning, and they had enough PPEs. During document review, LPA reviewed the SIR and observed a report regarding the positive Covid-19 cases were reported to CCL on 01/17/24.

During the course of the investigation, LPA was unable to find any evidence supporting the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the above allegation did or did not occur, therefore the allegation is unsubstantiated

During today's visit, LPA did not observe or cite any deficiencies.

An exit interview was conducted and a copy of this report was provided.